Support Analyst

Reference:
BBBH1697
Date Posted:
23/03/2018
Salary:
Competitive
Town/City:
Bolton
Opportunity Type:
Graduate Job - Agency Client
Employer:
STEM Graduates
Employer Website:

Graduate Support Analyst - Bolton

Job Location: Bolton (Commutable from Manchester, Blackburn, Burnley, Liverpool etc)
Job Salary: Competitive
Job Benefits: Generous holidays, Pension, Social Events, Childcare Vouchers
Job Start Date: ASAP (Please note a shift pattern would apply)

Our client
Our client specializes in the healthcare and medical technology sector. Their aim is to provide software to medical professionals in order for them to improve the quality and effectiveness of their service.


Your Role:
As a support analyst, you would be the first point of contact for customers who are experiencing trouble with their systems. You will be responsible for diagnosing the issues, resolving them or if resolution is not possible, escalating them.
This role is ideal for candidates who are enthusiastic and love speaking with people. You will receive on the job training in order for you to make a real positive impact on customers. The existing team has over 50 members, so you will be able to learn from experienced professionals who will support you along your journey.
This role will sit in the Electronic Patient records team and you will be joining a group of 8-10 other analysts.

Job Requirements:

  • SQL Knowledge
  • Customer Service Experience
  • ITIL Foundation
  • Windows Server

The great thing about our client is they are willing to train their employees up. Even if you don't have full knowledge of the above they would love to speak with you.
If you are interested in this vacancy, please apply via the below link or send your CV to: laurenj@stemgraduates.co.uk