Scientific Technical Support Specialist

Scientific Technical Support Specialist

Job Title: Scientific Technical Support Specialist
Contract Type: Immediate Start Graduate Role
Location: Cambridge, Cambridgeshire
Salary: £25000 - £32000 per annum + Bonus
Reference: BBBH3258_1614182489
Contact Name: Mark Newland
Contact Email:
Job Published: February 24, 2021 16:01

Job Description

Scientific Technical Support Specialist

Job Location: Cambridge, East of England
Job Salary: £25,000 - £32,000 plus bonus
Job Sectors: Technical Sales / Technical Support / Scientific Support / Scientific Sales / Life Sciences / Biology Graduate Jobs / Bioscience Graduate Jobs / Science Graduate Jobs / PhD Jobs

Our client, a leader in providing products for scientific research, is looking for a recent life science graduate with lab experience, or an MSc or PhD graduate to join their team in a Technical Support Specialist capacity.

They are looking for an articulate and technical minded scientific person who has a passion for sharing knowledge and troubleshooting problems. Someone who enjoys learning scientific products and services in depth, which excellent communication skills would do really well in this job.

Job Responsibilities:
The job will take responsibility for providing scientific technical support and building and maintaining relationships with customers. You will be responsible for engaging with customers relating to resolving pre- and post-sale technical enquiries.

  • Responsible for all research, human blood and biospecimen quoting and support
  • Working alongside the technical sales specialists
  • Access and manage inbound pre- and post-sales technical support by phone and email
  • Offer great customer service to customers and identifying and solving problems
  • Having a great understanding of the human blood and biospecimen offering available
  • Having a great understanding of the customer reagent services they offer including CRISPR/Cas9 cloning and cell, engineering etc.
  • Quoting customers and following up after

Job Requirements:

  • A 2:1 or above in a Life Science degree and a minimum of 3 years laboratory experience, or an MSc or PhD
  • Strong technical competency and understanding, with the ability to learn new information and skills
  • Great troubleshooting skills
  • Passion for helping people and providing excellent customer service
  • Good written and verbal communication skills