Scientific Technical Support Specialist

Job Location: Cambridge, East of England
Job Salary: £25,000 - £32,000 plus bonus
Job Sectors: Technical Sales / Technical Support / Scientific Support / Scientific Sales / Life Sciences / Biology Graduate Jobs / Bioscience Graduate Jobs / Science Graduate Jobs / PhD Jobs

Our client, a leader in providing products for scientific research, is looking for a recent life science graduate with lab experience, or an MSc or PhD graduate to join their team in a Technical Support Specialist capacity.

They are looking for an articulate and technical minded scientific person who has a passion for sharing knowledge and troubleshooting problems. Someone who enjoys learning scientific products and services in depth, which excellent communication skills would do really well in this job.

Job Responsibilities:
The job will take responsibility for providing scientific technical support and building and maintaining relationships with customers. You will be responsible for engaging with customers relating to resolving pre- and post-sale technical enquiries.

• Responsible for all research, human blood and biospecimen quoting and support
• Working alongside the technical sales specialists
• Access and manage inbound pre- and post-sales technical support by phone and email
• Offer great customer service to customers and identifying and solving problems
• Having a great understanding of the human blood and biospecimen offering available
• Having a great understanding of the customer reagent services they offer including CRISPR/Cas9 cloning and cell, engineering etc.
• Quoting customers and following up after

Job Requirements:

• A 2:1 or above in a Life Science degree and a minimum of a years laboratory experience, or an MSc or PhD
• Strong technical competency and understanding, with the ability to learn new information and skills
• Great troubleshooting skills
• Passion for helping people and providing excellent customer service
• Good written and verbal communication skills