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IT Support Engineer

IT Support Engineer

Location Oxford, Oxfordshire
Job Type Immediate Start Graduate Role
Salary £22000 - £27000 per annum
Sector Technology: Consulting & Project Management, Technology: IT and Software Engineering

IT Support Engineer

Job Location: Oxfordshire (commutable from Oxford, Abingdon, Thame, Aylesbury, Headington etc.)
Job Salary: £22,000 - £27,000 depending on experience
Job Benefits: Training, progression, good holidays, casual dress code, good office location with food trucks nearby, pension, death in service, discounts on internal products
Job Keywords: IT Support Engineer Jobs / IT Support Jobs / 1st Line Support Jobs / First Line Support Jobs / 2nd Line Support Jobs / Second Line Support Jobs / Support Engineer Jobs / IT Helpdesk Jobs / CompTIA Jobs

Our Client
We are currently working with an expanding Digital Technology company who build pioneering web applications. They are a former Tech Track 100 company and are listed on London Stock Exchange. The team there are really friendly, very warm and welcoming, and there are excellent opportunities for progression.

The Job
This role would suit someone who already has good experience in a similar role, who is used to working in a fast-paced environment supporting both internal and external users. You will be working in the Service Desk Team, managing support tickets and escalations, as well as managing IT systems.

  • Responding to all service desk tickets for IT issues
  • Management of support for internal products
  • Solution management (CRM, Antivirus etc.)
  • Telephony reporting
  • General administration
  • Customer service and management


Job Requirements

  • A degree in a Computer Science or Network Technology subject is desirable, but not essential
  • 2 years or above experience in a similar 1st or 2nd line support role
  • Awareness of DHCP and DNS settings
  • Knowledge of normal office or IT networked systems
  • Strong Windows desktop experience
  • Completion of any industry recognised qualifications such as CompTIA A+ or Microsoft MTA as examples are desirable