Graduate Service Desk Analyst - Spanish Speaking

Graduate Service Desk Analyst - Spanish Speaking

Job Title: Graduate Service Desk Analyst - Spanish Speaking
Location: Cardiff
Contact Name: Lauren Jenkins
Job Published: September 11, 2018 09:54

Job Description

Our client, an award-winning IT solutions provider with offices in both Cardiff & Swansea are looking for a customer focused IT graduate to join their team. Our client caters to multinational businesses as well as SME's and micro companies. You will have the opportunity to work with the latest technologies whilst being part of a supportive and ambitious team. Our client has a large presence with Spanish based companies and prides themselves on providing excellent customer service. Therefore, travel to these client sites is an option for those who want to undertake it. 
Job Responsibilities:

As a Service Desk Analyst, you will be working with cutting edge technology to provide dynamic IT solutions. You will be responsible for: 
*Supporting customer needs 
*Managing and monitoring software (both proactively and reactively) 
*Allocating calls to the helpdesk
*Providing first line support
*Manage internal repairs
*Meeting with customers to decipher their needs
*English & Spanish Language Skills
*Desire to work in a IT Support role
*Driving Licence 
*Relevant Technical Degree / Qualification 

A relocation package is on offer for those candidates needing to relocate for the role (e.g. from Spain or elsewhere in the UK)

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