Graduate Network Engineer (1st Line Support)
Job Location: Basingstoke (Commutable from Reading, Guildford, Southampton, Farnborough etc.)
Job Salary: £20k (Increasing to £27.500 after circa 3 months)
Job Sectors: IT Support Jobs/ Network Engineering Jobs/ Technical Support Jobs/ Technical Services Jobs/ Graduate IT Jobs
Our client, a technical services provider based in Hampshire, provide IT solutions for a variety of high profile clients across the world. They are an innovative technical systems integrator who require a graduate to join them as they grow their organization.
This job offers the chance to join a strong organization where career growth and continued learning is a priority. You will engage with customers to provide excellent support and solve operational problems.
You will progress issues raised by customers and provide fault diagnosis, escalation and troubleshooting. You will benefit from on the job training and mentoring from existing NOC Engineers, in order for you to learn and progress as quickly as possible.
The chosen candidate will work between 9.00 and 17.30 whilst training. Once training is completed you will work on a 24/7 roster. This will require you to work 12 hour shifts in a 4 on 4 off pattern. Once working the shift roster, you will be entitled to receive a shift allowance, the full shift allowance is £7,500 p.a.
- A degree in Computer Science or related discipline
- Excellent telephone manner
- Strong interpersonal skills
- Skilled in customer support